Authorized after-sales-service Ogrodowicz i Syn is located in Gdynia on 10. February 25 street.
In order to ensure comfort to its Customers, Balticus has introduced the Vip Service, which is a quick and easy way to lodge a complaint. If your watch does not work properly, please check if the user manual does not contain a solution concerning the settings or adjustment of the watch. In the event of a product defect, you do not need to send your watch or deliver it to the point of sale.
Just go to www.vipklient.pl and fill in the notification form or call +48 796 504 130. The authorized service center is open on business days from Monday to Friday from 9:00 a.m. to 5:00 p.m. After receiving the confirmation of receipt of the notification, the courier will contact you within two business days to collect the watch and after repair will deliver it back to you. From the moment of receiving the watch by the courier you will be informed by SMS and e-mail about the status of the repair.
In addition, the Technical Hotline will provide you with information about services, mechanical damage repair poimts, addresses of repair services, sample repair prices, information about the correct use of the watch, typical errors in the use of the watch.