Returns

 

If the product does not meet your expectations, you have the right to return or exchange it within 100 days from the date of purchase.

To accomplish this, all you need to do is:

1. Print and complete the appropriate form

     Replacement form

     Withdrawal form

2. Send back the purchased product in undamaged condition and in its original packaging together with all its contents to the following address: Hashtag.pl Sp. Z. O. O, Ul. Jasnodworska 8a, 01-745 Warsaw

Remember to enter the correct order number - it makes it easier for us to find the receipt / invoice

 

Attention!!! Packages sent COD or delivered to a parcel machine will not be collected.

 

Returned product cannot bear traces of use - each item must be complete and factory packaged, goods delivered in original packaging in unaltered condition. If this condition is not met, the product will not be accepted.

 

Within  14 days after receiving your package, we will check the condition of the returned product (whether it bears no signs of use, is not damaged or destroyed, and whether it is in the original packaging with all its contents).

If there are no objections, we will send information to your e-mail address about the positive consideration of the return / exchange of the product. The exchanged product will be sent to the indicated address by cash on delivery (15 PLN). In the case of withdrawal from the purchase contract, a refund will be made to the enclosed account number within 7 days of processing. 

If your product return is refused (due to product damage or signs of use), we will notify you at the email address provided that the product return is not accepted. We will then send the product back to you at the address provided within 7 working days.

 

If you have any concerns, please feel free to contact us by email: balticus@hashtag.pl .

We will provide you with guidance on how to quickly and smoothly process your return or exchange of products.

Our returns and exchanges department operates from 9:00 am to 5:00 pm.

CONSUMER RIGHTS

 

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